Naked broadband is copper or fibre broadband without a phone line. With FullTilt you have a choice of having naked broadband, internet without a phone line, or clothed broadband, internet access over your current phone line with an existing provider.

That is right.

We don’t have a fair use policy based on the amount of GBs you can download. If network starts being affected by a few heavy users, then we will have to look at it, but until now we have not had an issue. That being said, please don’t abuse it.

Fulltilt is suitable for both residential and business purposes. If you require dedicated bandwidth for your connection we can arrange that too.

If you order Fulltilt naked broadband (broadband with no phone line), you will lose your landline phone and number when you make the switch. If you really want to have a home phone make sure you choose that in the sign up process to keep your existing number. Please tell us in the notes if you want to keep your existing number when you sign up, it’s really important to double check.

Also be aware monitored house alarms, medical alarms, fax machines, eftpos machines, and ordering pay per view movies through your SKY box (who does that these days?) all use your phone line. If you order naked broadband, you will lose your line, so none of them will work. Sad times. It’s up to you to check it out. If these services are important to you, then Fulltilt naked broadband is not for you, make sure you choose a clothed broadband plan (a plan that comes with a phone line).

(Please note that you may get a dial tone on your landline for about a day after the switch over, as the phone system updates.)

We endeavour to have our VDSL2 (Copper) customers connected within 5-7 working days. On the day, if you’re transitioning from an existing internet connection, you’ll likely lose connection for about an hour. For circumstances that may delay your connection, we will advise you further and work on getting you connected ASAP. In many cases though we have customers up and running in just a couple of days.

For new UFB (Fibre broadband) connections, it takes a little longer because there’s always a new cable that needs to be laid.

We’re pretty realistic when we suggest you expect around 3 months. Some take less, some take longer. If you’re down a right of way, shared driveway, or in a “Multi-dwelling unit” like an Apartment, then Chorus will need to obtain “consent” (Permission) from your neighbours etc to roll out the new cable. If you’re on good terms with them, it may pay to let them know in advance you’re getting UFB and that they’ll need to provide consent to Chorus, as that will speed up your install-time significantly!

It usually goes down for about an hour, sometimes less. You may need to restart your modem to get it going at your end. There’s a chance you’ll get a dial tone on your phone for about a day after the switch. It’s totally normal.

Don’t worry if the Chorus Tech has left and you still aren’t online, it’ll kick in to life shortly after he’s gone away and made some changes on his end of things.

For connections to ADSL/VDSL (Coasting and Steady plans) no you don’t need to be home. Sometimes the tech may turn up as a courtesy. We ask that you leave your router turned on so we can test the line and ensure you’re up and running.

If you’re getting a dedicated jackpoint installed, you’ll most certainly need to be home for them to install that for you.

For UFB (Cruising, Speeding, Cranking and Fulltilt) we ask that you be home for the day of your installation, as well as when Chorus come out to “scope” the installation and decide where they’re going to install their equipment and how they’re going to run the fibre cable to the “Optical Network Terminal” or ONT.

No, we don’t do contracts. However if you leave before the end of your first 12 months, Chorus may charge you an early leaving fee of $199.

Not usually, no.

If you do for whatever reason, please don’t tell your current ISP you are leaving until you have fully transferred.

If you do tell them earlier, and they cancel your connection early, that can cause some pretty bad complications that just end up delaying getting you online (and could possibly leave you without any internet at all).

Don’t forget your contacts. If you’ve got an email address with your current provider, we recommend you speak to them about retaining it, or you can get a free gmail email address.

If you’ve ordered your modem from us, then it will come preconfigured and ready to go!

If you’re keeping an older router, we will email you the settings when you sign up. Make you print these out or write them down in advance, ready for the change.

Many modems come with the correct settings pre-programmed, so you may not need to use these settings. However in some cases, modem configuration can make a big difference to network performance. You might need to tweak some settings slightly and you may not need to use all the settings.

If you do need to manually enter the settings, here are the settings for FULLTILT:

ADSL (Coasting)

• VPI: 0
• VCI: 100
• Encapsulation: PPPoA
• Multiplexing: VCMUX
• Username: emailed to you when you signed up
• Password: emailed to you when you signed up

VDSL (Steady)

• VPI: 0
• VCI: 110
• Mode: VDSL2
• PPP Protocol: PPPoE
• Encapsulation: 802.1Q
• PCP / QoS Marking: 0
• VLAN ID: 10
• Username: emailed to you when you signed up
• Password: emailed to you when you signed up

UFB (Cruising, Speeding, Cranking and FullTilt)

• Mode: VDSL2
• PPP Protocol: PPPoE
• Encapsulation: 802.1Q
• PCP / QoS Marking: 0
• Username: emailed to you when you signed up
• Password: emailed to you when you signed up
• WAN VLAN: Not used

If changing the modem settings doesn’t resolve any issues you were having, it might be time to get serious, and take a look at our Troubleshooting Guide. Alternatively, submit a support ticket to our agents at [email protected]

We believe in providing a great quality product, by getting rid of the stuff you don’t want. We’ve invested in the important network parts, but cut out all the things that you don’t want – that means no landline, no free email account or cheap anti-virus, no physical stores, no expensive call centre and no bundled TV. Just sweet broadband!

All our staff are based in Auckland, New Zealand. We’re 100% local!

If you require additional wiring, jack points or filters, please get in contact with one of our support agents here for more information on this. We’re happy to recommend registered electricians. All additions required would be at the customers cost. Fulltilt only offer a standard connection for $49.

Fulltilt provide a standard broadband connection, which has a one-off charge of $49. Our standard connection does not generally require a home visit, however a technician may visit your home to confirm your connection is working, for which there will be no charge. However, if you need a technician to come to your place for wiring, it won’t be included in your standard connection fee.

There are a couple of reasons why you may need a technician to visit:

1. You’re in a brand new home without wiring

We don’t currently offer Fulltilt for brand new homes with no wiring. However we can assist in getting your wiring organised and get connected with Fulltilt. Please just submit a support ticket to our team at [email protected] regarding your issue.

2. You’re in an old home with corroded wiring

If you live in an old home, where wiring was completed many years ago, we recommend you get an electrician to survey your internal wiring. Over time wiring corrodes and gets damaged. This will impact on the speeds and broadband connection you receive.

 

In most cases with a new home, additional wiring is not required for VDSL to work. However to get the best speeds possible. We can offer to get the required wiring completed for you through Chorus NZ. There is a one-off payment of $199 required for this internal wiring. If you’re transferring from another provider’s VDSL or you have had a monitored home alarm, you’ll probably already have a master filter installed.

It wouldn’t hurt to get one installed. A Master Filter can potentially improve your speeds by separating the broadband signal from the phone signal and reducing ‘noise’. If you’re perfectly happy with your Fulltilt speed then you can forget a filter. But if you’re unhappy, or just want to hit top speed, then it’s definitely worth a go. Beware of imitations. A Master Filter is very different to the more common filters that you can just plug into a socket yourself. Master Filters have to be installed by a technician. We can get these installed for you by a registered Chorus New Zealand technician for a one-off payment of $199. Please just ask one of our support agents about this.

You don’t get an email address with Fulltilt.

So if you’ve got email with your current broadband provider, you can probably hold onto that. Just give them a call to set that up, they might charge you a bit to keep it, but make sure you do that before we switch you over and your existing service is cancelled.

Plus there’s always the option of signing up with one of the free online email services like Google’s Gmail or Outlook.com.

 

Yes you can keep it, you have a choice. You can keep it the traditional way or you can get VOIP. Voip is way cheaper.

We can make sure you keep your phone number by following these three steps.

1. Sign up for Fulltilt.

2. As soon as you can after that, send us a separate query letting us know that you want to keep your number. It would help a lot if you could tell us whether it’s a fixed line number (that’s the Plain Old Fashioned Telephone Service (POTS) that uses copper) or a VOIP number included in your current provider’s bundle (like the one you get with Orcon’s GeniusGo service).

3a. If it’s a POTS number, we’ll move it to Fulltilt, but we’ll leave your landline connected. After you’ve been switched to Fulltilt, contact your VOIP provider and ask them to port the number over. This step is especially important because if you don’t, your POTS provider will keep charging you. And it ain’t cheap. Once your VOIP provider has confirmed the number has been ported, contact your landline provider to cancel the landline.

3b. If it’s a VOIP number bundled with broadband, like Orcon Genuis, we’ll need to schedule the broadband to move on the same day as the number. Once you’ve informed us, we’ll give you more detail on how this needs to happen. It’s not hard.

Yes, we can install ADSL/VDSL on a second line if the cabling already exists. If you live in a UFB ready area, we will need to ensure that your copper line, which is ADSL/VDSL, hasn’t been removed during the laying of UFB. A second line is not available for UFB connections.

Yes we do. All our connections come with a static IP address, and we don’t charge you any crazy fees for it either!

You can send us a message anytime using our support ticket system, our team will respond to you between 9am and 5pm, 7 days a week.

We’ll do our best to get back to you within 2 hours for connection issues and 24 hours for all other issues and enquiries

You can submit feedback through our support ticket system.

You can become an affiliate and refer people to FullTilt, every time you refer someone you get 10% of their monthly bill added to your account every single month forever.

Ultra Fast Broadband (UFB) is the next generation of broadband. It is gradually been rolled out across New Zealand over the coming years. Your connection is transmitted via fibre optic cables rather than a copper line with current ADSL and VDSL broadband. It is the broadband of the future.

Yes, there’s a 12-month term for all UFB connections.

No. In most cases we can only submit orders for addresses that are in the UFB pipeline. In the interim period and depending on availablity in your area, we can connect you to an ADSL/VDSL plan whilst you wait to be connected to UFB.

Yes. Depending if your address is UFB ready. Please contact us here to see if UFB is available for your address. If so, we can arrange to upgrade your plan. Just log a support ticket under ‘change of plan’.

It depends on what speeds your router can handle. If choosing our Pro UFB plan, your router needs to be able to handle speeds of 200/200Mbps download and upload. Many cheaper / free routers struggle even handling 100mbps so it’s definitely worth getting one of the Fulltilt recommended routers.

Depending on your installation type, there are a number of ways that Chorus can wire the fibre to your home; Aerial, ducted, fixed or trenched. Chorus will decide which is the most suitable installation type for you. Civil work may need to be completed before installation. This can be anything from drilling a hole in a wall to digging out a trench to lay the cables. This will be communicated to all people affected either during, or after the inital scope visit.

Just submit your complete address information here

A Static IP address is a singular IP that is assigned to you. Every time you connect to the internet your IP will remain the same. This varies from a Dynamic IP address, which can change each time you reconnect.

When you connect to the internet, you are assigned an IP address by us, and this remains the same every time your router restarts. This is usually needed in business scenarios where they’re hosting a service from their Fulltilt internet connection.

Once your Static IP has been assigned to you, we cannot change it on that plan. Your Static IP may change if you move between different Fulltilt plans.

Unfortunately no. Your Static IP will automatically be assigned to you. We will send you an email to confirm we’ve added it to your account. And it will be provided to you via email.

There is a limit of one Static IP per account. E.g. If you have two Fulltilt broadband connections on different accounts, then each can have a Static IP. However, you cannot have more than one Static IP on the same broadband connection.

Static IP addresses are great for customers running a range of services that would require their IP address to stay the same. These services include VoIP products, gaming consoles, virtual private networks (VPN), email and hosting products.

Fulltilt’s input in this situation will be minimal. Fulltilt will not get involved in issues regarding blacklisting of individual IP addresses. It is your responsibility to contact the relevant parties that have blacklisted the IP and request that the IP be unlisted.

You can do this through the Fulltilt website. Select MY ACCOUNT and then log in using the Email and Password you provided during sign up.

We’ll deduct your debit or credit card once a month on, or close to, your ‘Bill Date’. That’s the date you got Fulltilt broadband piping into your place.

 

• Coasting =$89
• Steady =$99
• Cruising =$99

 

OUR FIBRE PLANS

 

• Speeding =$119
• Cranking =$149
• Fulltilt =$169

 

Nope. What you see is what you get, none of this “credit card convenience fee” nonsense.

You can find the Fulltilt terms and conditions here.